Refund policy

Plant Quality & Claims

Every plant leaves Millgrove Perennials inspected and ready to grow. Because our products are live plants, we do not accept returns. If something is not right, we will make it right with a credit or a replacement.

How to make a claim

• Inspect your order at pickup or on delivery.
• Report any damaged, missing or incorrect items within 7 days of receiving your order.
• Email us your order number, the items affected and clear photos of the problem.

What we offer

• Damaged, incorrect or short-shipped items: a replacement (subject to availability) or an account credit.
• Claims reported after 7 days, or for plants damaged by site conditions, planting or care after receipt, are not eligible.

Cancellations

Orders can be changed or cancelled free of charge until they have been pulled for pickup or delivery. Please contact us as soon as possible.

Questions? Contact us using the details on our Contact page.